1. Do I need to create an account (Join Now)?

No. Your account has already been created for you.
Please do not select “Join Now” or create a new account.

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2. How do I log into the client portal?

Go to:
 https://vasap.virginia.gov/asap-client-portal/

• Enter your username (either your email address or phone number)
• Click “Forgot Password” to set up your password if you have not done so yet

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3. What is my username?

Your username is:

• Usually your email, OR
• Your phone number

If one does not work, try the other.

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4. I can’t log in: what should I do?

• Click “Forgot Password” and reset your password
• Make sure there are no extra spaces when typing your email or code
• Try both your phone number and email as your username

If you still have issues, contact your case manager.

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5. Can I create a new account if I’m having trouble?

No.
Do not create a new account. This can cause delays or errors with your case.

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6. What can I do in the client portal?

You can:

• Update your contact information
• View your balance
• Sign documents electronically
• Communicate with your case manager

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7. Is there a mobile app?

Yes! The ASAP Connect VA app is available for Apple and Android devices.

With the app, you can:

• View balances
• Update your information
• Sign documents
• Chat securely with your case manager (with translation options)
• Answer video calls from your case manager
• View approved treatment providers

Important: The app is for clients who are already enrolled. It is not used for initial enrollment.

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8. What device should I use?

• A desktop or laptop is recommended for setup
• You can use a phone, but you must use the Chrome browser (not the Google search app)
• You need a working camera and microphone for certain features

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9. Do I need to complete my profile?

Yes.
You will need to log in and finish setting up your profile as part of your participation.

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10. How do I make a payment?

You can make payments on the Old Dominion ASAP website, using case number V01-1. Payments can not be made through VASAP Portal

Make a Payment   

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11. Is there a guide to help me?

Yes. ASAP Client Portal Video Guide is available to walk you through setup and navigation.

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12. Who do I contact if I need help?

Please contact your assigned case manager.
You can find their contact information on the Old Dominion ASAP website.